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150 Motorworld Dr., Suite 4, Wilkes-Barre, Pennsylvania 18702 Directions
Motorworld Honda - Service Center
Wilkes-Barre, PA
This rating includes all reviews, with more weight given to recent reviews.
3.9
118 Reviews
3.9
118 Reviews
Write a review
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Motorworld Honda Hours Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
118 Reviews of Motorworld Honda - Service Center
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May 25, 2024
SERVICE VISIT
Im currently having an issue with motor world and this employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy confused so ur they are gona charge me to tell me what’s wrong with it? Anyways she said diagnostics charges will come off if you do any other service with us which makes sense they don’t want to look at cars for free that makes sense but I then did a transmission service 250 and my bill is 600 …. She charged me 350 dollars to look at the car and 250 for the service after saying it would be subtracted from service. More
by keith99howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Mychayliw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -
May 30, 2024 -
Motorworld Honda responded
Thank you for your feedback about MotorWorld Honda. We sincerely apologize for your experience with our Service department. Our team has contacted you regarding your concerns. If you have any further questions or concerns, please contact our Customer Compliance Manager, Shelley Puzzetti, at 570.820.6962 or Spuzzetti@MotorWorldGroup.com. Thank you.
Helpful 0
October 17, 2023
SERVICE VISIT
To the point on what was wrong with my vehicle and completed repair within promised timeframe. completed repair within promised timeframe. More
by JayDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Cizewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -
Oct 18, 2023 -
Motorworld Honda responded
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Helpful 0
June 13, 2023
SERVICE VISIT
I had two kids in here with me who were getting impatient and rowdy. JD kindly came up to me and offered us drinks and snacks. He laughed with me and took some of the pressure off of me knowing I was stresse and rowdy. JD kindly came up to me and offered us drinks and snacks. He laughed with me and took some of the pressure off of me knowing I was stressed over the kids. A salesman who wasn’t working with us…. Made me want to work with him. He seemed so helpful and I couldn’t imagine how he is to work with buying a car. I was so thankful for him in this moment and we need more people like this in the world! Thank you JD. More
by Jkirby3912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaheim Damon
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Jun 17, 2023 -
Jun 17, 2023 -
Motorworld Honda responded
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
January 12, 2023
SERVICE VISIT
Worst service and worst people ever . . never take your car their .. they will mess it up more than what it is . . never take your car their .. they will mess it up more than what it is . More
by khanwaheed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Mudlock
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2023 -
Jan 13, 2023 -
Motorworld Honda responded
Thank you for your feedback about MotorWorld Honda. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “khanwaheed”, and as a result, are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.
Helpful 1
January 07, 2023
SERVICE VISIT
Katie and her team not only took care of our car well but also answered all questions patiently...thank you, Katie! also answered all questions patiently...thank you, Katie! More
by sounabs
Recommend Dealer
Yes
Employees Worked With
Katie Martin
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Jan 09, 2023 -
Jan 09, 2023 -
Motorworld Honda responded
Sounabs, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
August 12, 2022
SERVICE VISIT
Motorworld Honda service has been outstanding during my approx 17yrs of purchase history there...I feel they try to do the best for you and I usually have BJ as the person handling my visit . She does a gr approx 17yrs of purchase history there...I feel they try to do the best for you and I usually have BJ as the person handling my visit . She does a great job.... More
by Rick J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -
Aug 15, 2022 -
Motorworld Honda responded
Hello Rick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
June 23, 2022
SERVICE VISIT
BJ has always been extremely helpful and goes above to be professional and friendly not only to me but also my friends professional and friendly not only to me but also my friends More
by Silverfox1224silverfox
Customer Service
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mychayliw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2022 -
Jun 25, 2022 -
Motorworld Honda responded
Hello, we're happy you found our staff to be so supportive during your experience here at MotorWorld Honda. We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
April 11, 2022
SERVICE VISIT
Melissa is great! ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. More
by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Mychayliw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2022 -
Apr 15, 2022 -
Motorworld Honda responded
Hi Theresa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
March 25, 2022
SERVICE VISIT
Katie was excellent! Very friendly, efficient and professional. It was a pleasure to work with her. Very friendly, efficient and professional. It was a pleasure to work with her. More
by patconroy950
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Martin
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Mar 28, 2022 -
Mar 28, 2022 -
Motorworld Honda responded
Hi, we're happy to hear you had such a positive experience with Katie! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Helpful 0
March 11, 2022
SERVICE VISIT
Recently took my CRV in for inspection and some additional services. It's convenient for me to drop the vehicle off the day before for the service and we did that. BJ is very helpful from making additional services. It's convenient for me to drop the vehicle off the day before for the service and we did that. BJ is very helpful from making the service appointment to contacting me regarding some additional services. She called me when the vehicle was ready and I was able to pick it up at my convenience. Everything went well and I have always been satisfied with Motorworld and BJ as a service adviser. More
by nancybtl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2022 -
Mar 13, 2022 -
Motorworld Honda responded
Hi Nancybtl, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Helpful 0
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